ShopStayOpen

The old system vs. the new one

Violation points are gone. Here's what replaced them.

If you are reading guides about '12 points,' '24 points' or 'how many violation points can you get' — stop. For US sellers, that system ended in July 2026. Following it today is worse than knowing nothing, because the two systems run in opposite directions.

The old system (dead in the US)

Under the old Violation Points system, a shop started at 0 points and collected them for violations: reported thresholds were 12 points (7-day restrictions), 24 (14 days), 36 (28 days) and 48 (permanent deactivation). Lower was better. Points expired after 180 days.

That math is now history for US sellers — and it is still live in some other regions, which is why forums in the Philippines and elsewhere keep teaching it. It does not apply to a US shop.

The new system (live since July 2026)

The Account Health Rating starts every shop at 200 and higher is healthier — the exact opposite direction. Milestones at 150 / 100 / 50 bring the same 7 / 14 / 28-day listing and campaign blocks, and 0 can mean permanent deactivation. Points are earned back at 4 per 200 finished orders and through policy quizzes.

Why the mix-up is dangerous

Advice written for the old system tells sellers to 'manage remaining points' and 'wait for the reset.' Under AHR, waiting is a strategy only if nothing else goes wrong for 180 days — and the seller who thinks they hold '36 spare points' is actually reading their score upside down. The first question for any US seller is not 'how many points do I have' but 'which system am I on, and how far am I from the next milestone.' For US shops the answer is always: AHR.

What did NOT change

The violations themselves. Prohibited products, late dispatch, listing errors, IP trouble — the rulebook underneath barely moved. Appeals still run 2 per violation, first within 30 days. What changed is the scoreboard. If a guide's advice about the underlying behavior is sound, keep it; if it quotes point values or the 48-point ladder, it is teaching a dead system.

Questions sellers ask

My old violation points — did they convert?

TikTok ran a preview period (April–June 2026) where AHR was visible before it enforced, and AHR fully replaced violation points for US sellers in July 2026. Your old records still live in Violation Records; the score that enforces today is AHR.

I sell in the US and another region. Which system?

The score follows the shop's region. US shops: AHR. Some regions still run violation points. Never blend the two maths on one shop.

Included in the $39 Stay Open Kit

  • Appeal letters for all 8 violation types, with the evidence checklist for each published ground
  • The 30-day score-recovery plan, day by day
  • Listing pre-check sheets and the never-list tables

The checker above is free and always will be. The kit is the depth: the letters, the plan, and the sheets, in one place, stamped with the rules as checked October 22, 2026.

See the $39 Stay Open Kit